Should you wish to return or exchange a Links Of London item purchased on the web, it must be returned to us within 28 days of receiving your purchase. We will be happy to exchange or refund your purchase amount provided the goods are returned in perfect condition, show no evidence of wear and are in their original packaging. Items that have been engraved or soldered are not eligible for return. Unfortunately, we cannot extend the offer of a refund for any sale merchandise at any point in time. If the product can be received by the fulfillment center while the item is still on sale, we can arrange to make an exchange for an item of equal or greater value (with the difference to be charged to the customer). If you are unsure of the end date of the sale, please contact Customer Care at 1-888-BYLINKS (1-888-295-4657) or non toll-free 212 343 8033. If you are in North America Please send return items to: Internet Customer Care Links Of London 402 West Broadway New York, NY 10012 Please note that above is the return policy for Internet purchases only. Any purchases made in a Links of London store are subject to the parameters posted at the register. All free-standing Links of London stores will accept return merchandise purchased at full price within 15 days of original purchase for exchange or store credit ONLY. Sale merchandise is all final sale. No exchange or return is available.